Terms & Conditions

Welcome to The Viaa. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By visiting our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please refrain from using our website.

2. Products & Availability

• We strive to ensure all product descriptions, images, and prices are accurate.

• Product colors may vary slightly due to differences in screen settings.

• All products are subject to availability.

• We reserve the right to discontinue or modify products without prior notice.

3. Pricing

• All prices are listed in Bangladeshi Taka (BDT).

• Prices may change without prior notice.

• Promotional offers are valid only during the advertised period.

• Discounts cannot be combined unless explicitly stated.

4. Orders

• An order is considered confirmed only after we verify and accept it.

• We reserve the right to cancel any order due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Incorrect customer information

If an order is cancelled after payment, any eligible refund will be processed according to our Refund Policy.

5. Payment

We accept available payment methods offered during checkout, including:

• Cash on Delivery (where available)

• Mobile Financial Services

• Bank Cards

• Other supported payment gateways

Orders may be withheld until payment is successfully verified.

6. Shipping & Delivery

• Delivery times are estimates and may vary due to weather, holidays, courier delays, or other unforeseen circumstances.

• Customers are responsible for providing accurate delivery information.

• Additional delivery charges may apply for certain locations.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Generally:

• Products must be unused and in their original packaging.

• Certain products, including opened cosmetics and personal care items, may not be eligible for return due to hygiene and safety reasons.

• Refunds are issued only after returned items have been inspected and approved.

8. Product Authenticity

We are committed to selling genuine products sourced from trusted suppliers. However, manufacturers may update product packaging without prior notice. Packaging differences do not affect product authenticity.

9. Customer Responsibilities

Customers agree to:

• Provide accurate and complete information.

• Maintain the confidentiality of their account credentials.

• Use the website only for lawful purposes.

• Not interfere with the website's security or functionality.

10. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, and design elements, is the property of The Viaa or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, The Viaa shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the relevant order.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of those websites.

13. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection and use of your information in accordance with that policy.

14. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, strikes, internet outages, pandemics, or courier disruptions.

15. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with the revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Bangladesh.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

Thank you for shopping with The Viaa. We appreciate your trust and look forward to serving you.