Refund Policy

At THE VIAA, we strive for perfection in every delivery. However, we understand that issues may arise. Please review our conditions for returns and refunds carefully.

Return Conditions

Products must be returned in their original packaging, unopened, and unused. Any signs of usage will void the return request.

Item must be in original condition.
Protective seals must be intact.
Requested within 48 hours of delivery.

Beauty, Fashion, Jewelry & Lifestyle Products

Due to hygiene standards, cosmetics and jewelry can only be returned if the product was damaged during transit or if the wrong item was delivered.

Information Required for Return Requests

Order Number & Contact Details.
Clear photos of the product and its packaging.
Video of unboxing (strongly recommended for damage claims).

Verification Process

Once a return request is submitted, our quality assurance team will verify the claim within 3-5 business days. If approved, the refund will be processed via your original payment method.

Customer Care

For any inquiries regarding your return, please contact our dedicated care team at +88-01718907354.